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How to offer amazing customer support without a large team

Does the thought of checking your support email or ticket system fill you with dread?

Receiving support requests is good because it means you actually have customers…but unless you have the budget for a dedicated support team, every second that you spend on support is time that you can’t spend improving your product or reaching new customers.

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Recap of attending my first WordCamp

It’s been a while coming, but this weekend I managed to make an appearance at my first WordCamp. I attended WordCamp in Edinburgh (#wcedin).

Now, I’m not from Edinburgh, I’m from Manchester, UK (the home of WordPress co-Founder Mike Little) and embarrassingly haven’t attended a local MWUG meet up or WordCamp yet. This boils down to three main reservations…

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A Look Into Kinsta Hosting – WordPress at the Speed of Google

I wanted to spend a bit of time going through the hosting providers in a blog series on hosting. There’s so much out there these days that finding the one which is right for you is no mean feat.

Today I took a look into Kinsta Hosting. If you’ve not seen Kinsta recently you must have been living under a rock

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Transparency report #12 – Mar 2017

Wow. It’s been a year that i’ve been writing these reports. Time really does fly. I thought what would be useful in this report is to show the years totals as well as the usual figures. March has been a busy month, primarily driven by the massive new release coming of Zero BS CRM (launching in the next few days)

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External URL Link as Featured Images

There’s one thing that has been bugging me for a while about WordPress and featured images.

What’s that one thing? It’s how hard it is to set a featured image from an external link.

Mike @ Epic Plugins

It’s 2017 and this still isn’t easy to do. So I wrote a plugin to make this easy for you!

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Subscriber Loyalty Reward – January 2017 – Winner

Phew. OK so this month’s reward took a bit of time to find a winner who replied to the ‘You’re a winner’ email. If you’ve purchased a WordPress Theme or a WordPress Plugin from Epic Themes or Epic Plugins and your subscription is active. Then you’re eligible to win the monthly reward.
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Transparency report #9 – Dec 2016

Wow. 2016 is over. It’s been a great year. There’s been so much going on that I didn’t write my ‘year in review’. This is partly due to the fact I’ve been doing these transparency reports. But also partly due to December just being crazy busy for me.

Last month, there was quite a lot of change. It’s been the first full month of epic plugins and epic themes being under a subscription based pricing model.

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Epic Timeline Theme – Coming Soon

Well. It’s the end of the third week, second month. Time has been flying this month. It’s the run up to Christmas and nothing is better than building a theme specifically to act as a timeline.

So coming soon is the amazing Epic Timeline Theme. This theme is the second theme in the 12 WordPress Themes in 12 Months challenge.
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12 WordPress Themes – Theme 1 Debrief

The first theme in the 12 WordPress Themes in 12 Months challenge was launched last week. This followed a 4 week process of coming up with the idea of what to create. Building up the websites which we reach out to about the themes . We also created Outreach List WP – a directory of places to promote your WordPress products.

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