Terms and Conditions

Terms & Conditions

Our website grants you non-exclusive limited license to use our plugins and other products sold through our websites (http://epicplugins.com/ and http://epicthemes.com/) by Epic Plugins and through the Social Gallery Plugin website (http://www.socialgalleryplugin.com/). (the “products”) in accordance with these Terms & Conditions (the “license”) issued by our company.

1. Plugin Licensing

All our products operate on a single site license. If you wish to use our plugins on multiple sites please purchase an additional copy of the plugin (http://www.gnu.org/licenses/gpl.html). When purchasing a product you are purchasing a license to use the product (plugin or theme) on your website.

The operation of the license means you can modify the plugin or theme files for your own purpose if you so desire. Any issues caused by Sind a modified version of the plugin or theme is not covered by support.

All our products are premium products and are not to be distributed more widely than your own personal use.

This includes, but is not limited to, uploading to a public GitHub or other code repositories.

ANY breach of these terms will fall foul of the DCMA.

2. Automatic Upgrades

Automatic Upgrades are available to customers who have purchased our products and are available from the WordPress dashboard or via your account.

3. Delivery

After we have successfully processed your payment, you will receive an email with the download link to your new product as well as being brought back to the site to be able to download the digital file. If you do not receive your download, please contact us and provide us with your PayPal transaction ID and email used to purchase.

4. Ownership

You may not claim intellectual or exclusive ownership rights to any of our products. All products are property of Epic Plugins Limited. They are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur out of the use or inability to use our products.

5. Site Content

All site content, including imagery and documentation that is published on epicplugins.com and socialgalleryplugin.com is the property of Epic Plugins.. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of Epic Plugins.

6. Refund Policy

Since we are offering non-tangible digital goods by purchasing a plugin or a theme you are purchasing a license to use the files. This is operational immediately and you cannot ‘return’ the files once you’ve downloaded them.

Refunds will be offered at our sole discretion and must meet all of the following conditions fully:

  • Refund requests must be made in the first 14 days with details about why you require a refund.
  • You must have worked with support to resolve any issues.
  • No refunds will be granted after the first 14 days of the original purchase whatsoever.
  • No refunds will be granted on renewal payments whatsoever. It is left to you to manage your renewals
  • Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
  • If you have a third party plugin compatibility issue please let us know via the support inbox (support@epicplugins.com)

7. Subscriptions

All products sold via Epic Plugins are sold under automatic annual renewal. The renewal payment is for ongoing updates and support for the plugins. This includes WordPress release compatibility testing and other behind the scenes updates.

You can cancel your subscription at any time, but you will lose access to the downloadable file. You’ll also lose access to support.

We send out a renewal reminder 30,15 and 7 days before the annual renewal is due to take place (from our partner, retainbot).

If you do not cancel before the renewal, we cannot provide a refund on the renewal payment. Cancellations must be requested via support@epicplugins.com and not via any other channels.

8. Support

Our products are sold “as is” and with no implied meaning that they will function exactly as you would like or will be compatible with all 3rd party components and plugins. We provide support via email and the support forum. We do not support WordPress or other WordPress plugins or themes we have not developed. Support is offered primarily via the support portal to minimise the chance of your support request being lost or overlooked. Support is not a live chat service, tickets can take time to resolve especially if your issue is complicated. If you feel your support request has been overlooked you can contact us and provide us with your

Support does not cover modifications of the products to do something slightly different than advertised. All products come with working demo websites and thorough descriptions additional support is available through our support portal, documentation included with the product and online resources such as video tutorials or user guides.

Modifications can be advised upon through support and we can work with you on a freelance basis to modify the plugin. Our freelance rates are here.

When purchasing any of our products you are purchasing a license to use the software you are not purchasing a support agreement. We do not currently provide a support package for our support and choose to provide support for free within limits.

9. Price Changes

We reserve the right, at any time, to modify or discontinue, temporarily or permanently, support for a product or a product itself with or without notice. Prices of all products are subject to change. Notice of price changes will be made on the site. For Products on CodeCanyon, Envato set the price and we have no control over this. We also do not offer refunds on CodeCanyon sales, since they are made via Envato and refunds for sales made on CodeCanyon or Themeforest should be sought through Envato.

10. Warranty

Our plugin is guaranteed to function on a clean installation of WordPress. We do not guarantee it will function with all 3rd party plugins or with all web browsers. We are not responsible for any plugin compatibility conflicts that may occur. It is our policy to support our plugins as best we can and we will provide support for 3rd party plugin conflicts at our discretion or as time allows. We are not responsible for any data loss that may occur as a result of installing any of our products.

11. Acceptance

By purchasing our product(s) you indicate that you have read and agree the Terms & Conditions detailed on this page. We reserve the right to change or modify the current Terms and Conditions with no prior notice.

12. Customer only benefits

After purchasing you can be added to our customer only Facebook group. We will need your Facebook ID for this to happen. This benefit is provided manually upon each purchase after verification of the ID.